Policy Overview
Unimerce Marketplace is a venue where independent vendors sell and ship their products directly to customers. Each vendor sets their own shipping policies, including handling times, carriers, and delivery windows. Please review the shipping details on each product page before purchasing.
Shipping Methods
During checkout, you may choose from the available shipping options offered by the vendor, which may include:
- USPS (United States Postal Service)
- FedEx
- UPS
- Other regional or international carriers
Available methods depend on the vendor’s setup and the delivery destination.
Rates & Costs
Shipping costs are determined by the vendor and displayed at checkout. Rates may be:
- Flat-rate: A single fixed fee regardless of order size.
- Real-time carrier rates: Calculated dynamically based on weight, dimensions, and destination.
- Free shipping: Some vendors may offer free shipping promotions on certain products.
Order Tracking
Once your order is processed, you can track its status from your Unimerce account dashboard. Vendors are required to provide tracking numbers for their shipments. Tracking updates may also be sent directly by the carrier or vendor via email.
Vendor-Specific Policies
Since Unimerce vendors manage their own fulfillment, shipping policies may vary. Vendors may set different handling times, cut-off times for same-day shipping, or carrier preferences. Be sure to check the vendor’s store page or product listing for detailed information.
Restrictions & Delays
Some products may be subject to shipping restrictions due to size, weight, or regulatory requirements (e.g., hazardous materials). Delivery times may also be affected by:
- Weather conditions
- Carrier delays
- Customs inspections (for international orders)
- Peak seasonal demand
International Shipping
Vendors may offer international shipping depending on their carrier options. Buyers are responsible for any applicable customs duties, taxes, or import fees. Delivery times for international shipments may be longer due to customs clearance procedures.
Customer Support
For questions about shipping or your order, please contact the vendor directly using the information provided in your order confirmation. If you need additional assistance, you may reach Unimerce support at:
Unimerce.com2355 Westwood Boulevard, Suite 909
Los Angeles, CA 90064
Email: support@unimerce.com
Phone: (310) 878-6821