Account access
Sign in, password reset, verification email, and authenticator help.
Support Center
Start with the right support path
Choose the exact issue first. UNIMERCE separates account access, registration, identity review, buying, merchant setup, policy questions, and accessibility assistance so the next step is clear.
Support paths
What do you need?
Each support path sends you to the most direct page. Do not send passwords, authenticator codes, or payment card numbers in support messages.
Two-factor reset
Use this only when the authenticator app and all recovery codes are unavailable.
Buyer support
Questions about products, carts, checkout, shipping, orders, or customer account access.
Merchant setup
Register, verify email, complete approval, payment setup, shipping, policies, and first product drafts.
Policy questions
Review marketplace privacy, terms, shipping, returns, merchant, and accessibility policies.
Accessibility help
Tell us when a page, form, image, or workflow is difficult to use.
Contact UNIMERCE support
Send one clear message with the email address used for your UNIMERCE account, the page URL, and the exact message you saw. For account protection, never include your password, authenticator code, full card number, or private recovery codes.