Merchant standards
Merchants must provide accurate listings, meaningful descriptions, clear images, honest condition information, correct pricing, valid inventory availability, and appropriate provenance or authenticity notes where relevant.
Fulfillment and customer service
Merchants must respond to orders and support requests, package items safely, provide shipping or pickup information, honor published terms, and cooperate with UNIMERCE during refunds, disputes, damage claims, chargebacks, and compliance review.
Prohibited conduct
False provenance, misleading condition descriptions, undisclosed reproduction status, counterfeit goods, stolen property, prohibited materials, manipulated reviews, off-platform fee avoidance, harassment, or unsafe fulfillment practices may result in listing removal, account restriction, or termination.
Approval and access
Merchant access may require email verification, administrator approval, profile completion, payment onboarding, identity review, or active membership access depending on the current UNIMERCE configuration.