General approach
High-value antiques, art, rugs, furniture, collectibles, exhibition goods, custom shipments, and consigned items may have different return rights depending on the listing, merchant policy, payment status, item condition, shipping method, and applicable law.
Before purchase
Buyers should review images, measurements, condition notes, provenance details, shipping terms, and merchant-specific return rules before placing an order. Questions should be asked before checkout when additional clarification is needed.
After delivery
Delivery issues, missing items, visible damage, or materially different condition should be reported promptly with photos, packaging details, order number, and delivery documentation. UNIMERCE may request additional evidence from the buyer, merchant, shipper, or service provider.
Refund handling
Approved refunds may be reduced by shipping, insurance, restocking, payment processing, repair, chargeback, or service amounts where allowed by the applicable listing, merchant policy, or law.